Integration Mango Office (Mango Office) and CloudFox Monitoring

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What data can be transmitted from: from_Service to: to_Service

Important: Please note that the presence of events and actions between the two services does not guarantee a solution your task - the available events and actions may not connect with each other in the way you need.

If you cannot independently determine whether these events and actions will be able to solve your problem; contact support or use the Full construction setting.

Events c Mango Office

Click on the name of the event to see the available fields.

API documentation — here.

Description

Not

Available fields
Id Name
entry_id Internal ID of the call group
call_id Internal call ID
timestamp The time of the event is UTC+3
seq Call Notification Sequence Counter
call_state Current status of the call
from.extension The ID of the VATS employee for the caller
from.number The caller's number
from.taken_from_call_id The ID of the call that the caller participated in before being transferred to the current call
from.was_transferred An indication that this subscriber has been transferred to another subscriber by the "transfer command"
from.hold_initiator An indication that this subscriber has placed the call (of the opposite participant) on hold
to.extension The ID of the VATS employee for the called subscriber
to.number The number of the called subscriber (line)
to.line_number The incoming line of the VATS to which the call was received
to.acd_group The ID of the group of operators of the VATS (the internal number of the group)
tp.was_transferred An indication that this subscriber has been transferred to another subscriber by the "transfer command"
to.hold_initiator An indication that this subscriber has placed the call (of the opposite participant) on hold
dct.number String data type, call tracking number (dynamic or static)
dct.type Room type
disconnect_reason The reason for the termination of the call
transfer An indication that the call is a consequence of the "transfer command"
sip_call_id The ID of an incoming SIP call generated by an external system (Client)
command_id ID of the external system command that resulted in the call
task_id Optionally, the ID of the outgoing call task that resulted in the call
callback_initiator Optionally, the initiator of the callback that resulted in the call
+ You can add your fields that are in webhuk.

Description

Not

Available fields
Id Name
entry_id Internal ID of the call group
call_direction The direction of the call
from.extension The ID of the VATS employee for the caller
from.number The caller's number
to.extension The ID of the VATS employee for the called subscriber
to.number The number of the called subscriber (line)
to.line_number The incoming line of the VATS to which the call was received
dct.number String data type, call tracking number (dynamic or static)
dct.type Room type
create_time The time (timestamp) of the call receipt
talk_time The time (timestamp) when an employee or an external subscriber responds to a call (UTC+3 time zone).
end_time The end time of the entire conversation (UTC+3 time zone)
disconnect_reason The reason for the termination of the call
sip_call_id The ID of an incoming SIP call generated by an external system (Client)
+ You can add your fields that are in webhuk.

Description

Not

Available fields
Id Name
entry_id Internal ID of the call group
call_direction The direction of the call
from.extension The ID of the VATS employee for the caller
from.number The caller's number
to.extension The ID of the VATS employee for the called subscriber
to.number The number of the called subscriber (line)
to.line_number The incoming line of the VATS to which the call was received
dct.number String data type, call tracking number (dynamic or static)
dct.type Room type
create_time The time (timestamp) of the call receipt
talk_time The time (timestamp) when an employee or an external subscriber responds to a call (UTC+3 time zone).
end_time The end time of the entire conversation (UTC+3 time zone)
disconnect_reason The reason for the termination of the call
sip_call_id The ID of an incoming SIP call generated by an external system (Client)
+ You can add your fields that are in webhuk.

Description

Not

Available fields
Id Name
recording_id ID of the conversation record
recording_state Status of the conversation recording process
recording_url Link to the conversation recording
seq Call Recording notification sequence counter
entry_id Internal ID of the call group
call_id The internal ID of the call in which the recording is taking place
extension The ID of the VATS employee for the subscriber being recorded
timestamp The time of the event is UTC+3
completion_coder The completion code. Optional parameter, passed in the Completed state
recipient The recipient of the record
command_id ID of the command to start recording a conversation by an external system
+ You can add your fields that are in webhuk.

If you haven't found the right event, but the service has the right webhook, then use the universal connector "Including webhuk". It will be possible to tie the logic of bundles to any field that comes in the webhook.

Actions in CloudFox Monitoring

Click on the name of the action to see the available fields.

API documentation — No.

There are no actions, try Change to replace the services.

Swap Mango Office with CloudFox Monitoring