Integration Leadback (Leadback) and Viral Loops

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Accepted webhooks
Done actions
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What data can be transmitted from: from_Service to: to_Service

Important: Please note that the presence of events and actions between the two services does not guarantee a solution your task - the available events and actions may not connect with each other in the way you need.

If you cannot independently determine whether these events and actions will be able to solve your problem; contact support or use the Full construction setting.

Events c Leadback

Click on the name of the event to see the available fields.

API documentation — here.

Description

Not

Available fields
Id Name
event_type Type of event
data.id_call Call ID
data.user_id Client ID
data.widget_id Widget ID
data.date_create Date and time when the call request was created
data.date_update Date and time of the last update of the call information
data.callback_phone The phone number of the person who ordered the callback
data.operator_phone The phone number of the employee who received the call
data.site The domain of the site where the callback was ordered
data.user_tariff The client's tariff
data.tariffed_minutes Minutes spent in connection with the account balance
data.duration The duration of the conversation in seconds
data.record_url Link to the conversation recording
data.callback_answer The person who ordered the call answered it (no - no, yes - yes)
data.visit_uuid User ID
data.visit_id Session ID
data.visit_ip IP address of the person who ordered the callback
data.visit_source The source of the call
data.delayed_time The date and time to which the call was rescheduled (if the call was ordered outside business hours)
data.status Call status (complete - accepted, failed - missed)
data.call_time The date and time when the call took place
data.visit_data Full information about the source of the call
data.visit_profile User data if filled in in the online chat form (name, email and phone number)
+ You can add your fields that are in webhuk.

Description

Not

Available fields
Id Name
event_type Type of event
data.id_call Call ID
data.user_id Client ID
data.widget_id Widget ID
data.date_create Date and time when the call request was created
data.date_update Date and time of the last update of the call information
data.callback_phone The phone number of the person who ordered the callback
data.operator_phone The phone number of the employee who received the call
data.site The domain of the site where the callback was ordered
data.user_tariff The client's tariff
data.tariffed_minutes Minutes spent in connection with the account balance
data.duration The duration of the conversation in seconds
data.record_url Link to the conversation recording
data.callback_answer The person who ordered the call answered it (no - no, yes - yes)
data.visit_uuid User ID
data.visit_id Session ID
data.visit_ip IP address of the person who ordered the callback
data.visit_source The source of the call
data.delayed_time The date and time to which the call was rescheduled (if the call was ordered outside business hours)
data.status Call status (complete - accepted, failed - missed)
data.call_time The date and time when the call took place
data.visit_data Full information about the source of the call
data.visit_profile User data if filled in in the online chat form (name, email and phone number)
+ You can add your fields that are in webhuk.

Description

Not

Available fields
Id Name
event_type Type of event
data.widget_id Widget ID
data.user_id Client ID
data.dialog_id Dialog ID
data.chat_log Messages of the user's correspondence with the operator
data.operator.id_operator Operator ID
data.operator.operator_jid Operator's login
data.operator.operator_name Operator's name
data.operator.avatar_type Avatar type (custom, standart)
data.operator.avatar_url The address to the operator's avatar
data.visit_data Full information about the source of the visitor's visit
data.visit_profile User data if filled in in the online chat form (name, email and phone number)
+ You can add your fields that are in webhuk.

Description

Not

Available fields
Id Name
event_type Type of event
data.widget_id Widget ID
data.user_id Client ID
data.dialog_id Dialog ID
data.chat_log Messages of the user's correspondence with the operator
data.visit_data Full information about the source of the visitor's visit
data.visit_profile User data if filled in in the online chat form (name, email and phone number)
+ You can add your fields that are in webhuk.

If you haven't found the right event, but the service has the right webhook, then use the universal connector "Including webhuk". It will be possible to tie the logic of bundles to any field that comes in the webhook.

Actions in Viral Loops

Click on the name of the action to see the available fields.

API documentation — No.

There are no actions, try Change to replace t