Integration Mango Office (Mango Office) and Salesforce
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Accepted webhooks
Done actions
New clients
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What data can be transmitted from: from_Service to: to_Service
If you cannot independently determine whether these events and actions will be able to solve your problem; contact support or use the Full construction setting.
Events c Mango Office
Click on the name of the event to see the available fields.
API documentation — here.
Description
Not
Available fields
| Id | Name |
|---|---|
entry_id
|
Internal ID of the call group |
call_id
|
Internal call ID |
timestamp
|
The time of the event is UTC+3 |
seq
|
Call Notification Sequence Counter |
call_state
|
Current status of the call |
from.extension
|
The ID of the VATS employee for the caller |
from.number
|
The caller's number |
from.taken_from_call_id
|
The ID of the call that the caller participated in before being transferred to the current call |
from.was_transferred
|
An indication that this subscriber has been transferred to another subscriber by the "transfer command" |
from.hold_initiator
|
An indication that this subscriber has placed the call (of the opposite participant) on hold |
to.extension
|
The ID of the VATS employee for the called subscriber |
to.number
|
The number of the called subscriber (line) |
to.line_number
|
The incoming line of the VATS to which the call was received |
to.acd_group
|
The ID of the group of operators of the VATS (the internal number of the group) |
tp.was_transferred
|
An indication that this subscriber has been transferred to another subscriber by the "transfer command" |
to.hold_initiator
|
An indication that this subscriber has placed the call (of the opposite participant) on hold |
dct.number
|
String data type, call tracking number (dynamic or static) |
dct.type
|
Room type |
disconnect_reason
|
The reason for the termination of the call |
transfer
|
An indication that the call is a consequence of the "transfer command" |
sip_call_id
|
The ID of an incoming SIP call generated by an external system (Client) |
command_id
|
ID of the external system command that resulted in the call |
task_id
|
Optionally, the ID of the outgoing call task that resulted in the call |
callback_initiator
|
Optionally, the initiator of the callback that resulted in the call |
+ You can add your fields that are in webhuk.
Description
Not
Available fields
| Id | Name |
|---|---|
entry_id
|
Internal ID of the call group |
call_direction
|
The direction of the call |
from.extension
|
The ID of the VATS employee for the caller |
from.number
|
The caller's number |
to.extension
|
The ID of the VATS employee for the called subscriber |
to.number
|
The number of the called subscriber (line) |
to.line_number
|
The incoming line of the VATS to which the call was received |
dct.number
|
String data type, call tracking number (dynamic or static) |
dct.type
|
Room type |
create_time
|
The time (timestamp) of the call receipt |
talk_time
|
The time (timestamp) when an employee or an external subscriber responds to a call (UTC+3 time zone). |
end_time
|
The end time of the entire conversation (UTC+3 time zone) |
disconnect_reason
|
The reason for the termination of the call |
sip_call_id
|
The ID of an incoming SIP call generated by an external system (Client) |
+ You can add your fields that are in webhuk.
Description
Not
Available fields
| Id | Name |
|---|---|
entry_id
|
Internal ID of the call group |
call_direction
|
The direction of the call |
from.extension
|
The ID of the VATS employee for the caller |
from.number
|
The caller's number |
to.extension
|
The ID of the VATS employee for the called subscriber |
to.number
|
The number of the called subscriber (line) |
to.line_number
|
The incoming line of the VATS to which the call was received |
dct.number
|
String data type, call tracking number (dynamic or static) |
dct.type
|
Room type |
create_time
|
The time (timestamp) of the call receipt |
talk_time
|
The time (timestamp) when an employee or an external subscriber responds to a call (UTC+3 time zone). |
end_time
|
The end time of the entire conversation (UTC+3 time zone) |
disconnect_reason
|
The reason for the termination of the call |
sip_call_id
|
The ID of an incoming SIP call generated by an external system (Client) |
+ You can add your fields that are in webhuk.
Description
Not
Available fields
| Id | Name |
|---|---|
recording_id
|
ID of the conversation record |
recording_state
|
Status of the conversation recording process |
recording_url
|
Link to the conversation recording |
seq
|
Call Recording notification sequence counter |
entry_id
|
Internal ID of the call group |
call_id
|
The internal ID of the call in which the recording is taking place |
extension
|
The ID of the VATS employee for the subscriber being recorded |
timestamp
|
The time of the event is UTC+3 |
completion_coder
|
The completion code. Optional parameter, passed in the Completed state |
recipient
|
The recipient of the record |
command_id
|
ID of the command to start recording a conversation by an external system |
+ You can add your fields that are in webhuk.
If you haven't found the right event, but the service has the right webhook, then use the universal connector "Including webhuk". It will be possible to tie the logic of bundles to any field that comes in the webhook.
Actions in Salesforce
Click on the name of the action to see the available fields.
API documentation — No.
There are no actions, try Change to replace the services.