Integration Telegram (Telegram) and Kayako (Kayako)
Connection in 5 minutes, 30 days on tests, try.
Accepted webhooks
Done actions
New clients
Free Turnkey setting, Instructions.
What data can be transmitted from: from_Service to: to_Service
If you cannot independently determine whether these events and actions will be able to solve your problem; contact support or use the Full construction setting.
Events c Telegram
Click on the name of the event to see the available fields.
API documentation — No.
Description
Not
Available fields
| Id | Name |
|---|---|
update_id
|
The ID of the webhook |
channel_post.message_id
|
Message ID |
channel_post.sender_chat.id
|
User ID |
channel_post.sender_chat.title
|
Channel Name |
channel_post.sender_chat.type
|
Chat Type |
channel_post.chat.id
|
User ID |
channel_post.chat.title
|
Channel Name |
channel_post.chat.type
|
Chat Type |
channel_post.date
|
The time of sending the webhook in timestamp format |
channel_post.text
|
Message text |
+ You can add your fields that are in webhuk.
Description
Not
Available fields
| Id | Name |
|---|---|
update_id
|
The ID of the webhook |
message.message_id
|
Message ID |
message.from.id
|
User ID |
message.from.is_bot
|
Flag whether the user is a bot |
message.from.first_name
|
Username |
message.from.last_name
|
Last name of the user |
message.from.username
|
User's nickname |
message.from.language_code
|
User's language |
message.from.is_premium
|
The flag for whether the user has a Telegram Premium subscription |
message.chat.id
|
Message ID |
message.chat.title
|
The name of the group |
message.chat.type
|
Type: group |
message.chat.all_members_are_administrators
|
Flag whether all users are administrators |
message.date
|
The time of sending the webhook in timestamp format |
message.text
|
Message text |
message.external_chat_user_id
|
message.external_chat_user_id |
message.external_chat_id
|
message.external_chat_id |
+ You can add your fields that are in webhuk.
If you haven't found the right event, but the service has the right webhook, then use the universal connector "Including webhuk". It will be possible to tie the logic of bundles to any field that comes in the webhook.
Actions in Kayako
Click on the name of the action to see the available fields.
API documentation — No.
Request fields
| Id | Name |
|---|---|
departmentid
|
Department ID |
emailqueueid
|
Queue Email ID |
ticketstatusid
|
Ticket status |
ticketpriorityid
|
Ticket priority |
tickettypeid
|
Ticket type |
templategroup
|
Ticket Template |
autouserid
|
Flag for automatic user creation |
email
|
Email of the ticket creator |
fullname
|
Name of the ticket creator |
subject
|
Ticket title |
contents
|
Ticket contents |
Answer fields
| Id | Name |
|---|---|
id
|
Ticket ID |
Integration setup plan Telegram with Kayako
| 1 | Configure the connection for: Service in Apimonster. |
| 2 | Configure Webhuk in: Service, indicating the link from Apimonster. |
| 3 | Configure the connection for: Service in Apimonster, indicating the login/password/token for access to the API. |
| 4 | Create a bunch. |
| 5 | Indicate as a data source: Service. |
| 6 | Create the required action for: to_Service, indicating in which fields: to_Service to transmit field values from: from_Service. |
| 7 | Configure filters for each step if necessary. |
| 8 | Test the bundles and make sure that they work according to the TOR. |
Or go through the full well on ApiMonster.
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